Deliveries are to Australian & NZ destinations only. Items are shipped Registered Post or Express Post using Australia Post services. You will be required to sign for the parcel prior to delivery. You will be provided a tracking number by email once parcel is dispatched so you may track you parcel through the Australia Post website.
The Delivery Time can vary due to location, although you can expect your delivery within 3 Business days with a maximum of 7-14 Business days.
If you are not available to sign on delivery, or other Australia Post conditional delivery restrictions apply, your order will be delivered to an Australia Post outlet for your collection where possible. You will be advised by a card in your mailbox when and where parcels are available for collection.
You may change our delivery instructions on request; e.g. leave parcel at the back door; however we will not take responsibility if you do not receive it for any reason nor can we track the postal progress of the parcel. The cost of this service will be applied in accordance to the fees charged to us by Australia Post.
If you do not receive your Receipted Delivery parcel/s, or one or more are missing you can notify us by email at firstname.lastname@example.org.
We will advise you of our progress tracking the missing articles by telephone or email. Replacement items will be dispatched at our discretion after we have made reasonable tracking attempts.